Refund policy

Haag Bat Company would like to thank you for purchasing your new Maple Composite baseball bat. We realize that you have many product options and various manufacturers to choose from when making a bat purchase. At Haag Bat Company, we value our relationships with customers like you. We continue to look at ways to improve our product, provide more value to the customer through increased services and fair pricing. It is our sincere hope that you feel comfortable with your bat purchase and that the product you have chosen will continue to satisfy your needs in the future.

Please read carefully the information listed below regarding our wood composite bat warranty:

Warranty Period
Our product replacement warranty covers the same time period as most wood composite bat manufacturers.

• Our maple composite bats are supported with a 4 month (120 day) replacement warranty policy

• The warranty period begins from the date of original purchase

Sales Receipt
It is very important to keep your original sports store or “Haag Bat Company” sales receipt.

• When returning a bat for replacement, you must provide a copy of your purchase receipt

• No bat will be replaced without a proof of purchase receipt

Return Process
If a warranty replacement is required, it must be returned to our main manufacturing office in Parker, Colorado.

• Returned bats must be received and then fall into our warranty coverage before replacement can be issued

• Bats being returned for warranty replacement, will be shipped at customer expense (typically $10 USPS)

• Upon receipt of replacement bats from customers, please allow 7-10 business days to receive your new bat

Warranty Coverage:
Our wood composite bats are manufactured with a fiberglass fabric reinforced outer layer, bonded on with a waterproof resin.

• Not Covered Under Warranty:

1. Barrel compression/denting of the wood core or

2. “Dead” bat performance from excessive use by multiple players or

3. If the bat “BBCOR” Laser engraving or trademark label has been removed

• Warranty Will Cover:

1. A bat will be replaced if the core, barrel or handle shows visible cracking

Bat Care
In order to preserve your bat life and to obtain peak performance, here are important steps to follow:

• Players are not required to hit with the bat trademark label up or down

Use and Sharing
Sharing your new bat with other players or extended Batting Practice will shorten its high performance lifetime.

• We recommend treating your new bat as a high performance tool and use in game situations only.
• In order to help prolong your bat’s lifetime longer than 4 Months, we recommend:

• Limiting practice time (batting practice/cage) with your new Wood Composite bat

• If possible use an older wood bat in practice situations

• Do not hit machine pitched Dimpled Practice Balls

Please keep this information on record and contact us with any questions you may have.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at emilyannehaag@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@haagbatco.com and send your item to: 23830 Broadmoor Drive Parker Colorado US 80138.

Shipping
To return your product, you should mail your product to: 23830 Broadmoor Drive Parker Colorado US 80138

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.